Log in and manage your account

You need an existing Motivo supervisor account or an account setup link from Motivo or your employer.

Log in

Motivo uses a hosted sign-in page for account access.

1. Select Log in from the Motivo site.
2. Enter the email and password for your supervisor account on the hosted sign-in page.
3. Complete any requested verification. After sign-in, you return to the Motivo page you originally opened.

Your Motivo supervisor account is separate from an employer portal account. If the same email is used for both, each account can still have its own password and reset process.

Reset your password

1. Open the Motivo login page and select Forgot Password.
2. Enter the email used for your supervisor account.
3. Open the email titled Motivo | Reset your password and select Reset your password.
4. Choose a new password on the hosted page, then return to login.

The standard reset link expires after 15 minutes. An expired or invalid application link shows Link expired. Select Go to login and use Forgot Password to request a new one.

Update your account details

After signing in, select Settings > General. You can update your name, preferred name, time zone, phone number, address, and emergency contact, then select Save changes.

To change your login email, use the edit control next to Email and complete the confirmation sent to the new address. Your old email remains active until the change is confirmed.

Changing your Motivo email does not update Stripe. Open Settings > Payment, then update the email separately in Stripe under Settings > Profile > Edit and confirm Stripe's email.

Delete your account

Account deletion is not available as a self-service setting. Contact support@motivohealth.com from the email associated with your account and request deletion. Motivo may need to resolve active supervision relationships, upcoming sessions, or a remaining Stripe balance before the account can be closed.