Set up payouts

This flow is for supervisors paid by Motivo. In-house supervisors whose employer handles compensation do not see Payment and do not connect Stripe through Motivo.

Complete payout setup during onboarding

Motivo uses Stripe Express to collect payout details and send funds to your connected account.

1. Complete the earlier supervisor onboarding steps until you reach Payment.
2. Select Fill out payment info.
3. On the Stripe-hosted page, provide the requested identity, tax, contact, and bank account information.
4. Submit the Stripe form and return to Motivo.
5. If Stripe requests more information, select Fill out payment info again and complete the remaining fields.
6. When the account is verified, Motivo shows Review or update payment info and makes Finish onboarding available.
7. Select Finish onboarding to submit your completed profile for review.

Connecting Stripe is required before Motivo can review and enable a supervisor profile for paid work. Saving bank information in another Motivo setting does not replace this step.

Review payout details later

After onboarding, select Settings > Payment. Motivo creates a fresh sign-in link and opens your Stripe Express dashboard. If Stripe setup is incomplete, this link returns you to Stripe onboarding instead.

Use Stripe Express to review or change your payout bank account, contact information, identity details, and payout schedule. Motivo does not provide a separate supervisor payout settings page or payout ledger.

Keep both account emails current

Your Motivo account and Stripe Express account keep separate email records. Changing the email under Settings > General does not change Stripe.

To update Stripe, open Settings > Payment. In Stripe, open Settings > Profile, select Edit next to the email, save the new address, and complete Stripe's confirmation email.

If Payment repeatedly returns you to onboarding after all requested Stripe fields are complete, review Stripe for an outstanding verification request before contacting Motivo support.