Join an online session
Updated August 14, 2026
You need a booked remote session, and Join session is disabled until one hour before the scheduled start.
Join the session
Motivo opens the attendee Zoom link for your session.
- Log in to your Motivo account.
- Select Sessions and open Upcoming.
- Open the session details.
- Select Join session when it becomes available.
- Allow the new tab or window to open, then follow Zoom's prompts.
The original Motivo tab may move to a post-session page after Zoom opens. Keep the Zoom tab or app open for the call.
If your supervisor has not started
Zoom may not admit you until your supervisor starts the session. Stay on the join page for a few minutes and try again. Use Messages if you need to tell your supervisor that you are waiting.
If nothing opens
Your browser may have blocked the new tab or window. Allow pop-ups for Motivo, return to the session, and select Join session again. You can also check whether your browser is asking permission to open the Zoom app.
If the action is still disabled, confirm that you are within one hour of the scheduled time and that the session is listed under Upcoming, not Pending or Cancelled.
If the link is wrong or unavailable
Refresh the session details first. A recurring session may receive its Zoom link closer to its scheduled date. If the session is starting and the link still does not work, message your supervisor so they can share the attendee link from their account.