Manage a pending session request
Updated August 14, 2026
You need to have used Request session with for a session to appear as pending.
Check the request
A pending request is not yet a booked session.
- Select Sessions.
- Open the Pending tab.
- Find the request and review its date, time, and supervisor.
- Check the displayed result or available action.
The request remains pending until your supervisor responds. Motivo may remind the supervisor when a request has been waiting for a response.
Email or SMS reminders do not mean the request was approved. Use the status in Sessions as the current source.
Keep only one pending request for the same intended session time.
Understand the result
Session approved means the session was added to your upcoming schedule. Open Upcoming to confirm the final date and time.
Session declined means the requested time was not booked. You can return to the supervisor's page and request another available time.
Request cancelled means the pending request was withdrawn before approval. It will not become an upcoming session.
Cancel while it is pending
- Open the pending request.
- Select Cancel request.
- Confirm the cancellation.
Cancelling a pending request is different from cancelling an upcoming session. The session cancellation window and attendance outcomes do not apply because no session has been booked yet.
If the time has passed
Do not assume a pending request became a session. Check Upcoming for an approved booking. If it is still pending or no longer useful, cancel it and message your supervisor before choosing another time.