Join, reschedule, or cancel an intro call

You need a booked call listed under Intro calls to join, reschedule, or cancel it.

Join the call

Intro calls take place online through Zoom.

1. Log in before the scheduled time.
2. Select Intro calls.
3. Open the booked call with View details.
4. Select Join call when the action becomes available.
5. Allow your browser to open Zoom, then check your microphone and camera.

The call opens with the link assigned to you. Do not use a supervisor's host link if one was shared separately.

Reschedule

1. Open the booked call from Intro calls.
2. Select Reschedule.
3. Choose or offer a new available time.
4. Confirm the change and check that the updated time appears in the call details.

The other participant will receive an update. Your calendar is only updated automatically if a calendar connection is set up for your account.

Cancel

1. Open the call details.
2. Select Cancel request or the cancellation action shown for the booked call.
3. Confirm the cancellation.

Cancellation ends that call. It does not begin a supervision relationship, and you can return to the directory when you are ready to contact another supervisor.

If the call will not open

Refresh the details page and try Join call again. Check whether your browser blocked a new tab or window, and allow Zoom to open. If the call time or action is missing, message the supervisor from the call details when that option is available.

Use the time shown in Motivo as the current scheduled time.