Manage notifications and recommendations

Who can use this

Notification preferences and profile recommendations are available to supervisors signed in to their Motivo account.

Notification settings control the listed email and text reminders. Recommendations can be requested only from your active or past supervisees.

Change notification preferences

1. Open Settings, then select Notifications.
2. Review each event and select or clear its Email checkbox.
3. Where an SMS option appears, select it if you want a text notification.
4. Select Save changes.

Available events can include new intro calls, session requests, booked sessions, upcoming-session reminders, unread messages, and invitations to provide supervision. The options shown depend on your account and role.

SMS options require a valid US phone number on your account. If an SMS checkbox is disabled, update your phone number under general settings, then return to Notifications. Some account and service messages are not controlled by these preferences and may still be sent.

Request a recommendation

1. Open Settings, then select Profile.
2. Find Recommendations and select the plus icon.
3. Choose Active supervisees or Past supervisees.
4. Review or edit the Personalized message for the supervisee.
5. Select Request. If you already sent the request, the action appears as Resend.

The supervisee signs in to write the recommendation. When it is ready, it appears under Needs approval in your profile settings.

Approve what appears on your profile

Open Settings > Profile > Recommendations, then select Needs approval.

Select Approve to move a completed recommendation to Public, where it appears on your supervisor profile. Select Decline, then Yes, decline, to keep it off your profile. A pending request does not appear publicly until you approve it.

Only one recommendation is maintained for each supervisor-supervisee relationship. Resending follows up on the existing request rather than creating a second recommendation.