Log in and manage your account

You need access to the email address connected to your Motivo account to reset your password or verify a new email.

Log in

Motivo uses a hosted sign-in page.

1. Select Log in in the Motivo header.
2. Enter the email and password for your supervisee account on the hosted page.
3. Complete any verification requested there.
4. After authentication, you will return to the Motivo page you originally opened.

Your Motivo account and an employer-portal account are separate. If you use the same email for both, each account can still have its own password and password-reset process.

Reset your password

1. Open the Motivo login page and use Forgot Password.
2. Enter the email connected to your Motivo account.
3. Open the email titled Motivo | Reset your password.
4. Select Reset your password and follow the prompts.

Reset links expire. If the page says Link expired., select Go to login and request a new link through Forgot Password.

Update your account details

1. Log in and open Settings.
2. Select General.
3. Update your phone number or other available profile fields.
4. Select Save changes.

Changing an email requires verification. Enter the New email, confirm it in Email confirmation, and use the verification message sent to the new address. Employer-sponsored supervisees may have both a work and personal email and can choose which one receives account communication.

If you cannot get in

Check that you are using the Motivo login rather than the employer portal login. Request a fresh reset email and check spam or filtered folders. If you no longer have access to the account email, contact support@motivohealth.com.