Add or change a payment method

You need to pay for at least some sessions directly to use the card controls under Settings > Payment.

Add a card

Your active card is used for eligible supervision charges.

1. Open Settings.
2. Select Payment.
3. Under Cards, select Add a payment card.
4. Enter the card details in the secure payment form.
5. Choose whether to enable Make this your active card?.
6. Submit the form and wait for New card successfully saved.

If your account has a past-due balance, adding an active card also attempts to pay the declined session charges shown on the page.

Change the active card

1. Return to Settings > Payment.
2. Open Options next to the card you want to use.
3. Select Set as active card.
4. Confirm that the Active label moves to that card.

Only one card is active at a time. Adding a card without making it active does not change which card will be charged.

Delete a card

Open Options, select Delete card, and confirm with Delete. You cannot remove your final card while you have an active supervision relationship that requires direct payment.

To replace your only card, add the new card first, set it as active, and then delete the old one.

Employer-sponsored sessions

Your employer handles payment for sponsored sessions. A card saved here is used only for sessions you pay for directly, such as supervision outside the employer arrangement. Check the session and payment history when you are unsure which payer applies.