Billing and payments

Managing payment cards, understanding session charges, and resolving billing problems.

Add or change a payment methodAdd a card, choose the active card, or remove an old card from your payment settings.Understand charges, receipts, and discounted ratesLearn when individual sessions are charged, where payment history appears, and how the discounted-rate application works.Fix a declined session paymentAdd a valid active card to pay a balance and restore supervision access after a declined charge.Understand late cancellations, no-shows, and refundsLearn when a missed session may still be charged and how to request a billing review.

Can’t find what you’re looking for?

Email us at support@motivohealth.com and we’ll get back to you.

Or call us at +1 (678) 582-9795.

For anything affecting a session happening today, put URGENT in the subject line.