How employer billing works

Who can view billing

You need billing access to open Settings and Billing. The controls you see depend on your role and your organization's billing arrangement.

Monthly invoice billing

Some organizations receive one consolidated invoice for a billing period. It can include eligible supervision sessions, administrative hours, and organization charges or credits defined by the organization's agreement.

The Invoices table shows the billing month, current status, amount, Stripe link, and report downloads. A billing summary may provide more line-item detail when the organization uses programs, billing codes, or has more activity than the Stripe invoice displays individually.

Invoice timing, payment terms, rates, and discounts can vary by organization. Use the invoice and your organization's agreement as the source for the amounts and due dates that apply to you.

Individual charge billing

Other organizations are charged separately as eligible sessions and administrative hours pass their review period. These organizations see Payment method controls under Billing and may receive a receipt for each successful charge instead of one monthly payment request.

The Invoices heading can still appear even when your organization uses individual charges. If no consolidated invoices apply, the page shows No invoices found.

What determines session charges

Charges use the session details and attendance recorded in Motivo. Full attendance, partial attendance, late cancellations, and no-shows can affect reporting and billing according to the organization's agreement. Employers can review those results under Sessions, but cannot edit attendance or charges from the employer portal.

Administrative hours are listed separately under Administrative hours and can be exported for review. The employer portal does not include an approval step for those records.

For a disputed amount, gather the invoice or receipt, session date, supervisee, and supervisor, then contact support@motivohealth.com.