View and download invoices

Before you begin

You need permission to view billing. Your organization must use consolidated invoices for an invoice and Stripe payment page to be available.

View an invoice

Use the Stripe link for the payment page and the employer portal downloads for detailed reports.

1. Open your account menu and select Settings.
2. Select Billing.
3. Find the billing period under Invoices.
4. Review Month, Status, and Amount.
5. Select View on Stripe to open the hosted invoice in a new tab.

The status comes from Stripe. An open invoice is awaiting completion, while a paid invoice has been completed. Draft, void, or uncollectible statuses mean the invoice is not following the normal open-to-paid path. Use the Stripe page for the current payment details and due date.

Download billing reports

Each invoice row can offer two downloads:

1. Select CSV for a spreadsheet-friendly billing summary.
2. Select PDF for a formatted billing invoice report.
3. Wait while the portal generates the file.

The CSV and PDF are generated from the billing activity for that month. Their detail may be broader than the line items shown on the Stripe page.

If no invoice appears

No invoices found. can mean the organization has not received an invoice yet or uses individual charges instead of consolidated invoices. Organizations using individual charges manage an Active card under Payment method and receive charge receipts.

If the Stripe link says Unavailable, use the CSV or PDF for the recorded details. For a missing invoice that should already exist, contact support@motivohealth.com with the organization name and billing month.