End a relationship or request a different supervisor

Before you begin

You need permission to manage the relevant supervisor or supervisee. Decide whether the supervisee is staying with your organization, because removing them from the organization has broader effects than changing supervisors.

End an in-house supervision relationship

The employer portal provides a direct action for in-house supervisors.

1. Select Supervisors and open the in-house supervisor.
2. Open the Supervisees tab.
3. Open the options beside the supervisee and select Unmatch. This is the portal's exact label for ending their supervision relationship.
4. Review the confirmation and select Yes, unmatch.

The supervisee stays connected to your organization, but upcoming sessions between that supervisor and supervisee are cancelled. They must be connected with another supervisor before new sessions can be booked.

Change a Motivo supervisor

The employer portal does not provide the same direct relationship-ending action for Motivo supervisors. Contact support@motivohealth.com with the supervisee's name, current supervisor, desired end timing, and whether a replacement supervisor is needed.

Do not use Remove supervisee when the person should remain with your organization. Removal ends their organization connection, ends active supervision, and cancels sessions on and after the selected end date.

Prepare for the change

Confirm the final session date and allow time for any outstanding supervision records or shared documents. If the supervisee is moving to another supervisor, schedule the new intro call or connection step after the existing relationship has been addressed so responsibilities and future sessions are clear.

Review Sessions afterward to confirm that no future meeting remains with the former supervisor.