Understand attendance, cancellations, and no-shows

Before you begin

You need permission to view Sessions. The employer portal is read-only for session scheduling, attendance, and cancellation records.

Attendance labels

Supervisors record attendance after a session. The portal can show:

• Attended when the supervisee attended the full session.
• Partial when the supervisee attended part of the scheduled time.
• Cancelled with notice when the supervisee cancelled before the late-cancellation window.
• Late cancellation when the cancellation was too close to the scheduled time.
• No-show when the supervisee did not attend.
• No-show / Late cancellation when a summary view combines those results.
• Not marked when attendance has not been submitted.

Attendance may appear separately for each supervisee in a session with more than one attendee.

Cancellation policy

Employer portal users cannot cancel supervision sessions. The supervisor or supervisee must use their Motivo account. A supervisee cannot use the cancellation action within 24 hours of the scheduled time; the supervisor records a late cancellation or no-show afterward when appropriate.

A supervisor cancellation records who was unavailable and a reason. For a repeating series, the supervisor can cancel one session or that session and upcoming occurrences.

Removing a supervisee from your organization is different. Sessions on and after the selected End date are cancelled when the removal takes effect.

Review cancelled and missed sessions

The Cancelled tab can show Cancelled on, Cancelled by, and Reason. For attendance-level cancellations, the reason may say Supervisee cancelled with notice or All supervisees cancelled with notice.

Use Missed for no-shows and late cancellations. Charges depend on your organization's agreement and the recorded attendance result. The portal does not let you change attendance or resolve billing disputes from the session row.