Update organization and account information

Before you begin

Every signed-in employer portal user can update their own account details. Organization-wide fields appear only when your role includes permission to manage the organization.

Update your details

Use General settings to keep your name and contact information current.

1. Open your account menu and select Settings.
2. Select General.
3. Update First name, Last name, or Phone number.
4. Select Save changes.

To change your email, use the email change control shown beside Email. Enter the new address, then open the verification email sent there. Your current email remains active until you confirm the new one.

Update organization settings

If you can manage the organization, the same General page includes additional organization fields. Update only the settings your organization uses, then select Save changes.

Some organizations manage settings separately by program. In that case, open Programs, choose the program, and open its settings. A program may use the organization defaults or its own values. The page indicates when organization settings are still in effect.

If a field is unavailable

You may see your personal fields without seeing organization fields, or you may be able to view a setting without editing it. This reflects your role and program assignments.

Ask a team member who can manage roles to review your access when your responsibilities have changed. For email changes, finish the verification step before requesting another change. A pending change does not replace your sign-in email until it is confirmed.

After confirming a new email, sign in with that address on your next visit.